[IMPORTANT] Changes to the Contact Form Submission Process

Thank you for your continued support of our services.

In order to provide a safer and more secure experience when using our contact form, we will be requiring users to sign in to their account before submitting an inquiry.
 

■ Effective Date: Thursday, April 16, 2026

■ What is Changing 
Previously, inquiries could be submitted through the contact form without signing in. After this change, submissions will only be accepted from users who are signed in to their account.

■ Background
The number of spam and fraudulent requests submitted through the Zendesk platform has been increasing, with reports of suspicious emails being sent to customer email addresses. 
By requiring sign-in, we aim to prevent such misuse and ensure that your inquiries are delivered reliably.

■ Impact on Customers 
・Please sign in using your SmartConstruction account or Microsoft account. 
・If you do not have either account: please register for an account in advance. 　
[Account Registration Link]

We apologize for any inconvenience this may cause. This change is being made to ensure a safe and comfortable environment for all users. We appreciate your understanding and cooperation.

If you have any questions, please feel free to contact us at: Customer Success Center support@smartconstruction.com