Notice of Outage Recovery: Failure to Retrieve Layer Data :Affecting Multiple Applications (20 October 2025)

Dear All Smart Construction Dashboard Users

We would like to inform you that the following outage, which began at 7:30 AM on 20 October 2025 (UTC), and 

affected multiple applications, has now been resolved. We sincerely apologize for the inconvenience caused.

[Cause] Impacted from a large-scale outage in the AWS US Region

[Outage Symptoms For Smart Construction Dashboard]

Opening a site displayed the message “Failed to retrieve layer data” and rendered the application unusable.

The following products also might be experienced similar functionality issues either.
[Affected Products] 
Smart Construction Dashboard
Smart Construction Design3D
Smart Construction Simulation
Landlog Viewer

[Outage Start Time] 20 October 2025 7:30 AM (UTC)

[Outage Resolution Time] 20 October 2025 10:00 AM (UTC)
 

Thank you for your understanding and cooperation.